Frequently Asked Questions
What are the season pass holder rules and regulations?
A season pass or ticket is required for entry to Adventureland Park for anyone age four and older on the date of their visit.
Season pass holders will be provided parking free of charge when they display their season pass certificate or season pass photo ID.
You must present your season pass or season pass certificate for free entry into the parking lot. If you have yet to purchase a season pass, fail to present your season pass or do not have your season pass with you, you must pay for parking and a refund will not be issued.
Season passes are valid only for one individual and are non-transferable. A pass photo will be issued for all season pass holders. Any fraudulent use of a season pass, as defined below, with or without the consent of the passholder, will result in the revocation of the season pass.
Any fraudulent attempt to gain entry into Adventureland Park by any person using a season pass not belonging to them will result in the revocation of the season pass.
Any season pass holder found to have transferred a hand stamp to another individual will result in the revocation of the season pass.
Lost/Forgotten Season Pass Cards:
Any season pass reported as lost or stolen to Adventureland's admissions department will immediately be cancelled for the remainder of the season. You must purchase a replacement pass for $10, even if you later find your old pass. We strongly recommend you report any card that is lost or stolen to protect it against fraudulent use. You may call 515-266-2121 extension 243 to report a pass as lost or stolen, or email [email protected] . Failure to report a lost or stolen season pass in a timely manner may result in the revocation of the pass due to fraudulent use.
Season pass holders are allowed a single lookup for failure to present a season pass ID. After one free lookup, season pass holders will be charged $10 for a season pass reprint, up to and including the last day of park season.
Season pass holders may only request one reprint a year. A second reprint will not be issued - the pass holder must purchase a new pass at the posted rate.
At the time a season pass certificate is redeemed (a pass photo ID issued) the pass holder assumes full ownership of the season pass. No third party, including the original purchaser of the certificate, may place any restriction on the pass, which includes but is not limited to: season pass reprints, revocation or use of the season pass. The season pass owner must be physically present to request a reprint or duplicate of their pass photo ID.
Lost/Stolen Season Pass Certificates:
Adventureland Park is not responsible for lost or stolen season pass certificates. A fee of $3 per order may apply to access and reprint season pass certificates.
Used season pass certificates will not be refunded. A certificate is considered used, or redeemed, when the pass holder is issued their photo ID. Unused season pass certificates can be refunded through August 15, 2016 by contacting [email protected] Restrictions may apply. For full details, contact Ross at [email protected]
In the event the park closes early due to rain, season pass holders are not entitled to compensation.
Unused Season Pass Certificates:
Unused Season Pass Certificates may be upgraded from the prior season only for $30. The price of an upgrade is subject to change without prior notification.
Season pass holders agree to comply with the Terms and Conditions of Adventure Cards.
Season pass card balances are not refundable. Adventureland Park is not responsible for lost or stolen season passes nor any card balances on the season pass. The remaining balance of a lost or stolen Season Pass card can be transferred to a replacement Season Pass upon presentation of the original activation receipt. A fee of $10 may apply for the replacement pass.
Upon request, card balances from prior seasons may be transferred to a 2016 season pass for $3 per season pass. Season Pass Adventure Cards cannot be used to purchase season passes.
Park Rules and Regulations:
Any season pass holder in violation of Adventureland Park's posted rules and regulations is subject to the suspension or revocation of their season pass.
Terms and Conditions:
Terms and conditions are subject to change without prior notification. Terms and conditions are subject to the interpretation of Adventureland staff.
Contact Ross at [email protected] for any further inquiries.